Frequently Asked Questions
We've done our best to cover the most frequently asked questions below, but if you have anything further you would like to know do not hesitate to get in contact. There's no question too small.
APPOINTMENTS & LATE ARRIVALS
We carefully book your services, to ensure the best quality & experience possible. We recommend that you book appointment(s) in advance so that we can accommodate your scheduling requests. We kindly ask that if you need to cancel or rearrange your appoinment(s), you let us know in advance so we can fill your spot with our waiting list. Less than 24 hours notice will result in a 50% of the total service to be charged. No-shows will be charged full price. A late arrival may reduce your service time. If you are running late, please call us immediately so we can advise your options. Walk-ins are always welcome but not guaranteed.
GIFT VOUCHER TERMS & CONDITIONS
Gift Vouchers have no monetary value and cannot be exchanged for cash once purchased. Gift Vouchers cannot be refunded or returned. A credit in the form of a gift voucher will be given for unspent parts of an original voucher to cover the balance. Gift Vouchers are valid for 6 months.
SKIN TEST REGULATION
To ensure that we can safely apply colour to your hair, we need to know if you’re allergic to any of the ingredients used in our colour formula. Therefore, all new clients will require a skin test at least 48 hours prior to the appointment. A complimentary consultation is always required before a colour appointment a skin test will be carried out at this time. The skin test result is valid for 6 months
